Shipping Policy
Last Updated: November 24, 2025
Thank you for shopping with Elixir d’Argane. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.
1. Order Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order is processed and shipped.
2. Shipping Within Saudi Arabia
We provide fast and reliable delivery across the Kingdom.
Delivery Time: 1–4 business days (depending on your location).
Shipping Fee: Free Shipping on all orders.
We work with trusted local couriers such as SMSA, Aramex, DHL, etc.].
3. International Shipping
We ship worldwide to most countries.
Delivery Time: 7–15 business days, depending on destination and customs.
Shipping Fee: Calculated at checkout based on weight and location.
Customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These charges are the customer’s responsibility.
4. Order Tracking
Once your order ships, you will receive an email (or SMS) with a tracking number and tracking link.
Please allow up to 24 hours for the tracking information to update.
5. Shipping Address Requirements
Please ensure that your shipping address is:
Complete and accurate
Includes building number, apartment, district, and city
Includes a valid phone number
We are not responsible for delays or failed deliveries caused by incorrect address details.
6. Lost, Delayed, or Damaged Packages
Lost or Missing Packages
If your package is marked “delivered” but you did not receive it:
Contact us within 48 hours so we can coordinate with the courier.
We will assist in opening an investigation.
Damaged Packages
If your order arrives damaged, please contact us within 24–48 hours with photos of:
The product
The packaging
The shipping label
We will replace the item or issue a solution based on the situation.
Delivery Delays
Shipping delays can happen due to courier issues, weather conditions, customs, or high-volume periods. These are outside our direct control, but we will always assist you.
7. Undeliverable or Returned Packages
If a package is returned to us due to:
Incorrect address
Failure to receive or pick up
Refusal to pay customs fees (for international orders)
The customer may be responsible for return shipping fees or reshipment fees.
8. Contact Us
For any shipping-related questions, feel free to contact us:
Email: info@elixirdargano.com
Address: Riyadh, Saudi Arabia
